Shipping & Delivery

- Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

- How long will it take to process my order and receive my order?
Our delivery time includes processing + shipping time. Each product is custom-made and requires at least 3-5 days for processing and 7-15 days for shipping. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.

- What if the order is lost or damaged?
Please contact our customer service team and provide your order number. We will be happy to assist you.

- What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via customer service email for help.

- How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in this page

- Return & Refund
Custom orders cannot be returned or exchanged because they have been personalized. After placing an order, we will start the order customization process immediately. Therefore, once the order is placed, we can no longer support changes to the customized information, eg. Size or color.

If it is indeed our mistake, we will absolutely fix the problem immediately for you and re-send you a new product. Unfortunately, we do not accept refunds in this situation. Please understand that customized products are with your exclusive customized information. Once sold, they cannot be sold again. We appreciate your understanding!

About Payment

- Is it safe to place an order on the Customygifts?
Customygifts uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

- What payment methods can I choose?
We accept all major payment methods, including PayPal, Afterpay, Credit Card, and Debit Card. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.